Inspired by innovation, the Community Housing Transformation Centre is a national non-profit driving transformative change in the community housing sector. We’re a proactive organization, seizing opportunities to catalyze partnerships, ignite new ideas, and marshal resources to grow a thriving and sustainable sector across Canada. Guided by principles of reconciliation with Indigenous peoples, equity, eco-responsibility, stakeholder recognition, partnerships, accountability and sustainability, we set our sights on unifying the sector to achieve a 20% housing market share by leveraging our collective strengths.
Database Technician/Salesforce Administrator:
The Database Technician/Salesforce Administrator reports to the Director of Operations. The Database Technician/Salesforce Administrator is responsible for building, configuring and automating technology solutions to deliver value to the Centre by working with stakeholders to define system requirements and customize the platform for the Centre to meet its goals. This position is responsible for supporting users, managing data, maintaining security standards, and delivering actionable analytics.
Location: Canada
Position Type: Full-Time, remote, with occasional travel
Key responsibilities:
- Maintain the Salesforce platform, including user management, data quality, customisation, and workflow automation including notifications.
- Collaborate with cross-functional teams to implement changes to Salesforce and the portal, ensuring it aligns with the organisation’s needs and best practices.
- Create and manage data imports, exports, and data cleansing initiatives to ensure accurate and up-to-date information within Salesforce.
- Configure the Centre’s portal to address business needs regarding data collection.
- Provide end-user with onboarding training, create and update user tutorials and support, assist staff members with Salesforce-related inquiries and troubleshooting.
- Serve as the primary point of contact for Salesforce and portal-related technical issues from internal and external users solving basic to complex problems.
- Monitor data integrity, resolve discrepancies, and implement data quality controls to ensure reliable and accurate reporting.
- Stay up to date with Salesforce best practices, enhancements, and new features to continuously optimize system functionality and reporting capabilities.
- Work with development team to create dynamic application forms to gather information from applicants.
- Conduct testing to ensure system reliability and performance.
Qualifications:
- Degree in computer sciences, information technology, or experience related to the position
- Minimum of 1 to 3 years of experience with at least 1 year of CRM experience or user support role
- Salesforce certifications are preferred such as: Salesforce Administrator, Platform Building, or Advanced Administrator
- Strong proficiency in Salesforce administration, including user management, data management, workflow automation, and customization (approval processes, APEX, Flow, validation rules, sharing settings)
- Experience in data security, business analysis, and data analysis
- Good command of Office 365
- Bilingual English and French, preferrable.
Competencies:
- Analytical thinking
- Attention to detail
- Autonomy
- Client service orientation
- Communication skills
- Organisation skills
- Problem solving
- Planning
- Results oriented
- Self-motivated
- Social values
- Teamwork/collaboration
How to apply?
Should this employment opportunity be of interest to you, please send your cover letter and resume at info@centre.support.
Please carefully review the job description attached before applying to familiarize yourself with the conditions for the role.
Application deadline: November 19, 2025
