Word from the Board President and the Executive Director
It is with deep gratitude and shared commitment that we introduce this year’s Annual Report, a reflection of what’s possible when a clear vision is paired with bold action and an extraordinary team.
Word from the Board President
and the Executive Director
2024–2025 marked the first full year of implementing our Strategic Plan, a roadmap that set the tone for renewed purpose and collective ambition. It was also a year of leadership transition, as we both stepped into new roles and embraced the opportunity to guide the Centre through a period of significant momentum and change.
Throughout the year, our work was rooted in one powerful idea: transformation is not only achievable, it is already underway. Across the country, we saw a deepening sense of alignment, energy, and readiness within the community housing sector. At the Centre, we focused on translating that momentum into tangible progress.
This would not have been possible without the exceptional people behind the work. The Centre’s staff demonstrated skill, collaboration and creativity at every turn, whether launching new initiatives, strengthening relationships, or adapting to meet emerging needs. Their contributions are at the heart of every milestone detailed in this report.
We are also grateful to our partners, peers, and Board members for their continued trust and guidance. Together, we are building the foundations of something much larger than any one organization: a sector ready to lead systemic change.
We invite you to explore the full report, not just to see what has been accomplished, but to witness the direction in which we’re heading. The work continues, and we’re honoured to be doing it alongside all of you.
With appreciation,
Michelle Cooper-Iversen
Board President
Lisa Ker
Executive Director
Introduction
A year of strategic activation and renewed leadership
The year 2024–2025 marked an important milestone for the Centre, as it represented the first full year of implementing our 2024–2028 Strategic Plan. Adopted at the close of the previous year, this roadmap has guided a new phase of growth, alignment, and impact across all facets of our work. It was also anchored in a bold, long-term vision: uniting the sector behind the goal of growing community housing to represent 20% of Canada’s housing stock.
A year of strategic activation
and renewed leadership
Lisa Ker stepped into the role of Executive Director after having served as Deputy Executive Director since 2021. One of her first priorities was to meet with the Centre’s key partners across the country. Through these conversations, she presented the Strategic Plan, explored opportunities for alignment, and opened dialogue on deepening collaboration to support shared goals. Over the year, the Centre’s leadership team and staff members also visited several regions, attending conferences and engaging directly with community housing leaders across the country. These outreach efforts were not only opportunities to represent the Centre, but also to listen, learn, and deepen understanding of the sector’s diverse local realities and emerging needs.
This first year of Strategic Plan implementation was marked by concrete action across all areas of the Centre’s work. The three strategic priorities, preserving and increasing the number of community housing units, developing resources, people, and processes to strengthen sector viability, and ensuring the Centre’s long-term sustainability, served as the foundation for every initiative featured in this report.
Whether it was through the expansion of growth funds in Nova Scotia and Newfoundland and Labrador, the relaunch of RentSmart, the creation of the Community Housing Academy, or the continued efforts in exploring innovative financing solutions, the Centre worked actively to translate strategy into results. The 2024–2025 accomplishments documented in this report reflect not just a new chapter in our work, but the full-scale activation of a collective vision guided by the principles of supporting reconciliation with Indigenous peoples, supporting communities in their pursuit of equity, improving eco-responsibility, respecting and recognizing the role of sector actors, convening and partnering, and maintaining the Centre’s accountability and sustainability.
Priority 1
Be a catalyst to preserve and increase the number of homes within a thriving community housing sector
Priority 2
Develop resources, people and processes to diversify leadership and improve sector viability
Priority 3
Improve the economic and social sustainability of the Centre
PRIORITY 1
Be a catalyst to preserve and increase the number of homes within a thriving community housing sector
The Centre established strategic partnerships, targeted funding programs, and sector-wide collaboration. It helped organizations across the country take concrete steps toward growth, whether by building new units, acquiring existing ones, or strengthening their foundations for long-term sustainability.
This work reflects a deliberate effort to expand the impact of the sector on the Canadian housing market.

Driving sector-wide change from local action to national impact
In 2024–2025, the Sector Transformation Fund (STF) continued to strengthen the capacity of the community housing sector through its two complementary streams: Sectoral Impact (STF-S) and Local Projects (STF-L), the fund supported both strategic and grassroots initiatives.
Together, both streams of the STF embody the Centre’s ambition to catalyze the sector’s strengths and deploy durable, inclusive, and large-scale solutions. It remains a critical tool for advancing the systemic transformation of community housing across Canada.

National and interprovincial reach
Through the Sectoral Impact stream (STF-S), the Centre invested $1.81 million in 13 projects with national, interprovincial, or sector-wide impact. It supported large-scale projects designed to structure and coordinate the sector nationally or across provinces, from shared tools and digital platforms to replicable innovation models.
Projects were led by regional federations, national networks, Indigenous organizations, and cooperative housing providers. The stream supported projects led by organizations with diverse leadership, contributing to a more representative sector.

Local strength, sector resilience
The Local Projects stream (STF-L) acted as a local incubator, helping organizations rooted in their communities to strengthen governance, improve financial viability, and build organizational capacity. In high demand, the fund awarded $2.24 million to 66 projects across the country.
Local funding supported a wide range of actors from rural providers and emerging co-ops to Indigenous groups and long-standing organizations looking to professionalize their work. Several projects addressed inclusion and accessibility, supporting women and children survivors of violence, single-parent households, and marginalized individuals. Collectively, these efforts impacted over 500 housing units.


Expanding capacity and housing in Nunavut
The Nunalingni Piruqpaalirut Fund supported five projects across Cambridge Bay and Iqaluit, investing a total of $250,000 to strengthen community housing efforts in Nunavut.

Expanding capacity and
housing in Nunavut
Three projects focused on planning and pre-development, including a feasibility study led by the Association des francophones du Nunavut to convert the Franco-Centre into 36 social housing units. Two additional projects, led by the Cambridge Bay Housing Association and the Kikmeot Friendship Society, focused on capacity building through strategic planning, financial management, and organizational development. One initiative, linked to the Umma Oasis Centre, includes plans to build 15 affordable units with wraparound services.
While most investments supported organizational development, the projects lay essential groundwork for future housing delivery and sector resilience. The Fund’s impact reflects the Centre’s broader priorities of inclusion, innovation, and growing the stock of community housing in Northern communities. These investments build the foundation for long-term self-governance and sustainable housing provision within Inuit communities.

Driving growth in Newfoundland and Labrador
A new $1.25 million growth fund, the Newfoundland and Labrador Community Housing Growth Fund (NL-CHGF) was created this year. From its opening in May 2024 up to March 31, 2025, $760,000 were allocated to 16 projects, with a strong focus on planning and pre-development. These initiatives aim to create 358 affordable housing units for a wide range of populations, including seniors, youth, individuals living alone, and people in vulnerable situations.
Driving growth in Newfoundland
and Labrador
The funding enabled organizations to take key preparatory steps such as environmental assessments, engineering plans, architectural sketches, and the preparation of major funding applications. The supported projects reflect diverse approaches, from eco-friendly co-ops to community- and faith-based initiatives, across both urban and rural settings.
Beyond individual projects, the program also strengthens organizational capacity and supports the leveraging of additional funding. Aligned with the Centre’s strategic plan, the fund acts as a catalyst for expanding the supply of community housing and building a more structured, equitable, and sustainable sector in the province.

Broadening impact across
Nova Scotia
The Nova Scotia Community Housing Growth Fund (NS-CHGF) awarded $1.6 million in grants to 46 projects across 13 counties. These initiatives aim to create or preserve 1,152 community housing units while building the organizational strength of sector actors.

Broadening impact
across Nova Scotia
Funding supported a wide range of activities, including planning, research, and organizational development. Notably, the program prioritized equity by supporting 3 Indigenous-led projects totaling $137,000, and initiatives serving youth, women, people experiencing homelessness, and individuals living with disabilities.
The NS-CHGF helped organizations formalize their development efforts, build strategic partnerships, and position themselves to access complementary funding. By fostering inclusive, community-driven growth, the fund is playing a critical role in advancing the Centre’s strategic priorities and strengthening the foundations of a more equitable and resilient housing sector in Nova Scotia.

Advancing equity in
Nova Scotia’s housing sector
The Black Community Housing Fund (BCHF) continued to support Black-led and Black-serving housing initiatives in Nova Scotia. The fund remains a vital tool for addressing systemic disparities and investing in sustainable, community-driven solutions.

Advancing equity in
Nova Scotia’s housing sector
During the year, seven projects were funded through the BCHF, representing a total investment of $268,304. These included three capacity building initiatives, two planning and pre-development projects, and two research and innovation initiatives. The diversity of supported activities reflects a commitment to strengthening sector knowledge, leadership, and project readiness within Black communities.
However, significant challenges remain. Access to feasible development sites continues to limit the ability of Black-led non-profits to fully benefit from pre-development and planning supports. This has been identified as a critical barrier to address going forward.
Strategic conversations with the Nova Scotia Department of Growth and Development have laid the groundwork for improved outreach and support, particularly with Black-led and Black-serving organizations working on community housing initiatives.
The BCHF reflects a broader effort to empower Black communities and support their leadership in shaping inclusive and just housing futures in Nova Scotia and across Canada. Black leadership in community housing offers powerful models rooted in equity, cultural preservation, and collective self-determination. By centring justice and mobilizing community-led solutions like land trusts, Black-led initiatives show how housing can be a tool for empowerment, not just shelter. Their approach challenges the sector to be more inclusive, responsive, and courageous in driving systemic change.

Protecting affordable housing in Nova Scotia
Since its launch in 2024, the Nova Scotia Community Housing Capital Fund (NS-CHCF) has taken an important first step toward enabling community-led acquisitions by initiating a rigorous pre-qualification process for housing organizations.
Protecting affordable housing
in Nova Scotia
As of March 31, 2025, five organizations had successfully completed this initial phase. These included both local initiatives such as Dartmouth Housing and Front Porch Communities and province-wide actors like Affordable Housing Association of Nova Scotia (AHANS) and the Housing Trust of Nova Scotia.
The assessment process focused on key dimensions of organizational readiness: governance, financial sustainability, operational capacity, and strategic alignment. It also produced tailored recommendations to help organizations strengthen their internal structures, including diversifying board composition and improving policy frameworks.
This groundwork marks a critical milestone in establishing a more structured ecosystem for community housing acquisition in Nova Scotia, in line with the Centre’s commitment to accelerating sector growth and professionalizing practice across the country.
Building capacity through coaching: The PEI community housing expansion pilot
The PEI community housing
expansion pilot
The Centre, acting as one of the two strategic coaches alongside Lift Impact Partners, played a central role in designing and delivering tailored support to each organization. This included in-depth assessments and multi-year strategic planning around governance, development, asset and property management, and long-term growth.
This pilot reflects a shift away from fragmented, project-by-project approaches toward sustained collaboration between the provincial government and housing providers. The Centre’s collaboration with PEI not only facilitated this shift but also provided a unique opportunity to test a replicable model for community housing growth.
The PEI pilot also demonstrated how the Centre’s expertise can be mobilized not only for impact, but also as a sustainable business line that reinforces its long-term viability and deepens its influence across the country.
Lessons from the project are already being shared with other jurisdictions through national presentations and engagements, positioning PEI’s initiative as a model for broader application across Canada.

Supporting the sector’s
energy transition
The Regional Energy Coach (REC) program continued to strengthen the community housing sector’s capacity to plan and implement energy-efficient retrofits and sustainable construction projects. Through personalized support, technical advice, and funding guidance, the program has become a valuable resource for providers navigating complex renovation and development processes.

Supporting the sector’s
energy transition
Over the year, the program expanded with four new partners joining the network: Confédération Québécoise des cooperatives d’habitation (CQCH), Indigenous Clean Energy (ICE), Clean Foundation, and Manitoba Non-Profit Housing Association (MNPHA), alongside existing collaborators, namely the Co-operative Housing Federation of Canada (CHF-C), British Columbia Non-Profit Housing Association (BCNPHA), and the Centre.
The REC team supported 245 organizations across Canada, playing an important role in helping organizations access financing. They contributed to 29 projects being funded through the Federation of Canadian Municipalities’ (FCM) Sustainable Affordable Housing (SAH) initiative, representing more than $13.5 million in total investment. They also helped build sector knowledge by taking part in over 80 events, including training sessions, webinars, conferences, and meetings. One of the year’s visibility and recognition highlights was the program’s first dedicated booth at the Canadian Housing and Renewal Association (CHRA) National Congress.
Interest in energy transition is clearly growing despite challenges such as complex funding environments, time and capacity limitations, and a lack of tools to support early forecasting and build local capacity based on best practices. The Centre is actively working to fill this gap by exploring relevant solutions with a diversity of partners.
The REC program continues to be a key component in building long-term sustainability and resilience across the community housing sector. By addressing persistent barriers such as knowledge gaps, resource constraints, and funding complexity, the program empowers housing providers to plan and act with greater autonomy and confidence. In doing so, the REC program embodies the Centre’s commitment to systemic change, equitable access to resources, and a more climate-resilient housing system for all communities. It also reflects the Centre’s guiding principle of eco-responsibility by supporting energy efficiency, reducing environmental impact, and promoting sustainable practices that ensure the long-term viability of community housing.
PRIORITY 2
Develop resources, people and processes to diversify leadership and improve sector viability
This priority is rooted in four key commitments: promoting representative leadership, strengthening professional skills, supporting professional growth, and sharing knowledge and best practices across the sector.
Priority 2
Several initiatives supported by the Centre have embodied this focus, including the Community Housing Academy, the Resource Inventory, and the Indigenous Internship Program, each designed to build leadership pathways, elevate sector-wide competencies, and foster knowledge exchange.
These initiatives were reinforced by a growing body of blog content, conference sessions and webinars, delivered or hosted by the Centre, which continue to amplify learning and spotlight promising practices. Together, these efforts contribute to a more skilled, resilient, and representative sector, equipped to lead transformative change.

Indigenous Internship Program: Building future leaders in community housing
In its second year, the Indigenous Internship Program (IIP) continued to address a critical gap in the community housing sector: the underrepresentation of Indigenous leadership. Over the course of nine months, the program offered interns a meaningful pathway to engage with the sector’s challenges and opportunities, guided by the Seven Teachings of the Anishinaabe: Love, Respect, Bravery, Truth, Honesty, Humility and Wisdom.
IIP: Building future leaders
in community housing
With hands-on placements in organizations such as the Canadian Centre for Housing Rights (CCHR), Nunavut Housing Corporation (NHC), Aboriginal Housing Management Association (AHMA), Cahdco, Housing Services Corporation (HSC), and Manitoba Non-Profit Housing Association (MNPHA), the interns explored core areas like operations, sustainability, asset management, program development, and communications.
Alongside these practical experiences, the interns completed accredited training programs on property administration, board governance, and energy efficiency. They also participated in site visits in Iqaluit, Rankin Inlet, Ottawa, and attended major sector events, including the Canadian Housing and Renewal Association (CHRA) National Congress and the Kitikmeot Trade Show.
The impact of the program is already tangible. Two interns secured roles in housing-related organizations, NHC and the B.C. First Nations Justice Council, while another is pursuing further education and continuing to seek opportunities in the sector.
By fostering Indigenous talent and integrating reconciliation into the sector’s evolution, the IIP directly supports the Centre’s strategic priority of strengthening people, resources, and systems to diversify leadership and enhance the sector’s long-term viability.
Sharing knowledge to strengthen capacity
The Resource Inventory continued to grow, further establishing itself as a central knowledge hub for the community housing sector. With over 1,950 resources now available, it evolves through ongoing collaboration with the programs team, sector partners, and content experts, ensuring its offerings remain relevant and high quality.
Sharing knowledge to
strengthen capacity
This dynamism was also reflected in the launch of a new webinar series. The first event, created in partnership with New Roots CLT, showcased a leading example of a community land trust initiative. This series helps position the Inventory as a living, evolving tool firmly rooted in the sector’s current practices and accessible to a broad audience.
In parallel, a full redesign of the interface is underway. Focused on user experience, the update aims to improve navigation, refine filtering functions, and enhance accessibility across devices. Work is also being done to strengthen the Inventory’s structure and search engine discoverability. The new version is set to launch in early 2025–2026, alongside the Centre’s redesigned website.
The Resource Inventory continues to serve as a key lever for capacity building in the sector, supporting autonomy, professionalization, and the exchange of knowledge and best practices.
Advancing the Community Housing Academy
This year, “The Housing School” became the Community Housing Academy (CHA-ALC) marking a key milestone in its development through the articulation of a broader ambition: to become a sector-wide platform for learning, professional growth, and collaboration.
Advancing the Community
Housing Academy
Hiring a dedicated program manager played a central role in accelerating the initiative, including the development of a new business strategy. Consultations with sector partners helped shape priorities for online training and professional development, while also identifying existing content to be adapted for the Academy’s use.
CHA-ALC has the potential to exceed the original concept of ‘training hub’ and become a strategic anchor for the sector. Features such as networking tools, an events calendar, a resource library, a job board, and certification pathways were prioritized to meet sector needs. Many of these services are already available through the Centre and will be seamlessly integrated into the Academy’s platform. Others are offered by partners, and we are engaged in ongoing conversations to explore how, together, we can build a comprehensive, user-friendly portal for the entire community housing sector.
As the Academy grows, it is designed to become self-sustaining over time. Through fee-based training, certification programs, and hosted services, CHA-ALC will gradually build its own operating base while continuing to serve the sector’s evolving capacity-building needs. This approach ensures that the Academy remains both mission-aligned and financially resilient, supporting long-term impact without relying exclusively on external funding.
Work also progressed on the learning management system, laying the foundation for an official launch in the next fiscal year.
RentSmart relaunch and expansion
The RentSmart program entered a new phase of development, marked by its relaunch in British Columbia and expansion planning in Ontario, Alberta, Manitoba, and Saskatchewan. This work focused on improving the course content, enhancing the user experience, and building strategic partnerships.
RentSmart relaunch
and expansion
A pilot in British Columbia involved nine community organizations and two invited experts. The updated course, now streamlined into six accessible modules, covering topics such as tenant rights, budgeting, communication, and housing maintenance, was well received. A targeted outreach to former subscribers yielded a strong 79% response rate, confirming continued interest in the program.
To support expansion, seven formal consultations and multiple exploratory discussions were held across target provinces. RentSmart was also introduced to key sector partners, including the Ontario Non-Profit Housing Association, the British Columbia Non-Profit Housing Association, and participants at the Housing Services Corporation’s Regeneration Forum.
RentSmart is being structured to become self-sustaining over time. With licensing models, facilitator training, and institutional partnerships currently in development, the program is designed to cover its operating costs while continuing to advance tenant education and housing stability. This model will help ensure the program’s long-term viability and broader reach across the sector.
Work is currently underway to tailor the program to the Ontario context, develop a French version of the modules, and prepare for its integration into the Community Housing Academy, in alignment with the Centre’s broader goals of skill building and sector leadership.
Strengthening sector representation
in Saskatchewan
A major initiative was launched to strengthen the foundations of the Saskatchewan community housing sector representation.
Strengthening sector representation
in Saskatchewan
Supported by the Centre and the Saskatchewan Housing Corporation, the project aims to develop a five-year strategic plan and a business plan to ensure the long-term sustainability of a new provincial association. Through SWOT and PESTLE analyses and a governance review, the initiative will help identify the sector’s strengths, challenges, and opportunities for collective action. These efforts are designed to support membership growth, deepen engagement across the province, and position the association as a credible and unified voice for community housing.
A series of consultations, an annual conference, and webinars will support sector-wide collaboration and alignment. The project is closely aligned with the Centre’s commitment to capacity building and long-term sector development. The Centre supported this project with $100,000 from the Sector Transformation Fund.
Exploring new financial levers for community housing
In 2024–2025, the Centre continued advancing its efforts to strengthen the long-term viability of the community housing sector by developing innovative financial solutions tailored to local realities. Building on years of groundwork, including the development of the PLANCHER Fund in Quebec, the Centre expanded its efforts this year by launching a feasibility study exploring new financing models to accelerate growth in Atlantic Canada.
A pivotal year for the PLANCHER Fund
After an intensive year of sector-wide mobilization, the PLANCHER Fund entered a new phase of development. Through a collaborative process involving dozens of organizations, the Fund established a democratic governance structure, set clear investment priorities, and elected its first community-based board of directors.
The founding general assembly, held in November, marked a key milestone: from this point forward, the future of the Fund lies in the hands of its members. The newly elected board will guide the next steps, including launching a pilot project and engaging more members to position the PLANCHER Fund as a key driver of non-market housing development in Quebec.
Identifying financing levers for growth in Atlantic Canada
The Centre launched a feasibility study to explore financing models that could support sector growth in Atlantic Canada. The initiative was launched in response to a desire of the local community housing sector to adapt the PLANCHER model to the Atlantic reality. It received strong support from regional stakeholders, including the Nova Scotia Non-Profit Housing Association (NSNPHA) and the New Brunswick Non-Profit Housing Association (NBNPHA), both of which expressed a commitment to adapting new financial strategies to their local contexts.
Identifying financing levers for
growth in Atlantic Canada
Despite a growing number of construction projects, the community housing sector continues to face structural barriers: limited access to capital, insufficient pre-development and bridge financing, burdensome application processes, and capacity constraints that hinder project delivery. The study involved a broad literature review, stakeholder interviews across the region, and a comparative analysis of models currently operating in other parts of Canada.
Four financing models were assessed. Asset pooling strategies hold long-term promise but are not yet feasible due to restrictions tied to federal and provincial operating agreements. Loan aggregation, inspired by the Housing Investment Corporation, could improve financial stability but requires sector-wide coordination, which remains a challenge. Community bonds, such as those facilitated by Tapestry, offer flexible financing options for capital-ready organizations, but with limited reach at the sectoral level. Meanwhile, proven models like those of Kaleidoscope Social Impact, Vancity, and New Commons Development appear well-positioned for near-term expansion into the region.
Beyond selecting a model, the study highlights the importance of building foundational conditions for success: increasing awareness of the obstacles facing providers, strengthening organizational and financial capacity, and fostering regional collaboration. Over the long term, sector consolidation is seen as a necessary step to enhance efficiency, attract new financial partners, and drive broader impact.
Together, these initiatives lay important groundwork for sector transformation. By equipping community housing providers in Atlantic Canada with accessible, regionally appropriate financial tools, the Centre is helping to stabilize affordability, scale non-market housing, and reinforce the sector’s capacity for long-term growth.
The Centre will offer its support to steward the next phase in continued collaboration with the local leaders. The goal of these partnerships will be the co-creation of a financial infrastructure that responds to local realities while being scalable across the region.
PRIORITY 3
Improve the economic and social sustainability of the Centre
The Centre focused on building the internal strength and outward presence required to sustain its work over the long term, guided by the Strategic Plan to ensure financial sustainability and deepen national impact.
Priority 3
Across governance, operations, communications, programs and development, efforts were aligned to position the Centre as a stable, proactive, and mission-driven organization with the capacity to lead change at scale. We advanced a major website overhaul, improved our systems and tools, reinforced strategic partnerships, and expanded our earned revenue strategies; all while sharpening our public profile and ensuring our voice reflects the sector’s diversity, priorities, and ambition.
By strengthening our foundations and increasing our ability to connect, deliver, and adapt, the Centre is not only securing its own future, but creating the conditions to accelerate impact across the community housing ecosystem.

Creating sustainable impact
through earned revenue
The development team focused on expanding the Centre’s ability to deliver high-impact services while building a more resilient financial foundation. Across the country, governments, sector partners, and community organizations are seeking solutions that are not only effective, but sustainable. In response, the Centre has increasingly positioned its expertise, strategic coaching, program delivery, training, and sector-wide infrastructure, as a source of earned revenue that aligns with its mission.
Creating sustainable impact
through earned revenue
Through targeted pilot projects like coaching for growth in PEI, national and provincial partnerships like the NL-CHGF, and platform development like CHA-ALC or RentSmart, the Centre advanced a series of initiatives that offer both measurable impact and long-term income potential. These efforts reflect a broader strategic shift: to embed financial sustainability into the Centre’s delivery model, ensuring its continued ability to meet the sector’s needs while reducing reliance on short-term funding. Moreover, through these initiatives, the Centre is contributing to a shifting business model with the community housing sector.
Strengthening presence,
advancing mission
In 2024–2025, communications played a pivotal role in the Centre’s strategic repositioning. The year was marked by sustained efforts to increase the organization’s visibility, revisit its messages in accordance with the 2024-2028 Strategic Plan, and improve the accessibility of its content.
Strengthening presence,
advancing mission
One of the major undertakings of the year was the complete redesign of the website, launched in the spring. Beyond a visual refresh, the goal was to offer a more fluid, intuitive user experience tailored to the needs of diverse audiences. The site’s architecture was restructured, the content is undergoing a thorough rewrite, and a rigorous search engine optimization (SEO) process was initiated to improve the discoverability of our materials. This work is scheduled for completion in the second quarter of 2025–2026.
On social media, LinkedIn stood out as the top-performing platform, with strong growth in impressions (150% compared to last year) and a 7.4% engagement rate (2.3 points more growth since 2023-2024). Facebook continued to progress steadily, particularly through event-related content.
The Centre’s newsletter maintained strong engagement throughout the year, consistently achieving above-average open (56%) and click-through rates (12%). With a growing subscriber base (24% growth compared to last year) and carefully curated content, the newsletter continues to serve as a key communication channel informing, connecting, and mobilizing sector vested parties across the country.
Finally, outreach efforts, including participation in sector events, hosting webinars, and sharing timely content, have strengthened public engagement and continue to position the Centre as a leading voice in the sector, nationwide.
Accountable leadership to support sector transformation
The Centre’s governance structure played a vital role in ensuring continuity, accountability, and alignment with our renewed strategic direction. As the Centre moved into the first year of implementing its 2024–2028 Strategic Plan, the Board of Directors provided thoughtful oversight and strategic guidance rooted in a deep understanding of the community housing sector.
Accountable leadership to support
sector transformation
Board members contributed their time and expertise through regular meetings and active participation in key committees. Their engagement helped shape important decisions around program development, financial stewardship, and organizational priorities.
The work of the Executive, Finance and Audit, Governance and Ethics, Nominations, and Allocations committees ensures that the Centre remains grounded in sector realities while staying responsive to emerging needs. With a growing focus on governance, risk and accountability the Centre’s board engaged in discussions and work to strengthen the organization for the future.
This year also marks the final term for four valued members of our Board: Jill Atkey, Tim Ross, Sandra Turner, and Jamee Gaunce. Jill and Tim, both founding members, have played a key role in shaping the Centre’s mission and trajectory since its earliest days. Sandra and Jamee brought essential perspectives and unwavering dedication to the Centre’s growth. We thank each of them for their service, leadership, and lasting contributions.
The strength of our governance lies in the diversity of voices at the table and the shared commitment to building a thriving, inclusive, and sustainable sector. As the Centre evolves, its governance model continues to provide a strong foundation for long-term impact.
Ongoing improvement of internal operations
The 2024–2025 year was marked by a sustained modernization of systems, processes, and internal tools to support the Centre’s growth while ensuring organizational stability. Several key projects were successfully completed in finance, information technology (IT), and human resources.
Ongoing improvement of
internal operations
Overall, these activities strengthened the Centre’s internal capacity to support a rapidly growing organization, while reinforcing its administrative rigour, technological infrastructure, and culture of workplace well-being. These improvements provide a solid foundation to support the Centre’s strategic ambitions in the years ahead.
Finance and management systems
The transition to new financial systems was successfully completed for accounting, payroll, and automated expense management. These tools have reduced manual work, improved processing efficiency, and enabled more accurate and useful reporting, not to mention a more seamless auditing process at year end. The transfer of banking services to a credit union in Manitoba was also finalized, offering better service and more favourable rates.
Information technology
Significant progress was made on the technology front. The IT team launched a new version of the My Centre portal and implemented an AI-powered search feature. In addition, the management of grant programs was centralized to better assess the impact of funded projects.
Human resources and organizational culture
The year included the adoption of a new collective agreement for Ontario-based staff and the expansion of training tools, including modules on cybersecurity, trauma-informed practices, and equity, diversity and inclusion (EDI). The employee handbook was updated, and a tripartite committee was established to strengthen labour relations.
Human resources and
organizational culture
At the heart of the Centre’s effectiveness is a talented, committed, competent, and versatile team. This year, that talent grew with the hiring of ten new staff members in programs, communications and development, as well a Human Resources manager. These new colleagues also bring diverse regional expertise that strengthens the Centre’s capacity to deliver on its mission.
Conclusion
Looking ahead
With the rollout of the 2024–2028 Strategic Plan, the Centre has set the stage for the years ahead. Years defined by deep collaboration, bold thinking, and systemic transformation.
Our ambition is clear: to help grow community housing to 20% of Canada’s housing market. Achieving that will demand more than incremental change, it calls for creative, business-minded solutions that mobilize capital, accelerate capacity building, and foster collective leadership across the sector.
The trust we’ve earned, the networks we’ve strengthened, and the shared vision we’re coalescing around all point to a sector ready to scale. As communities face increasingly complex housing challenges, our commitment remains rooted in a core belief: community housing is not just necessary, it’s foundational to a just, inclusive, and sustainable future.
The path forward is ambitious, but we’re prepared. With humility and resolve, we will keep moving, building, evolving, and leading alongside those shaping the future of community housing across the country.