This sample member service standards charter includes five standards: prompt communication, respectful and fair treatment, adequate training on accessible member service, commitment to evaluation and feedback, and fostering democracy.
Topics include: management, ethics and values, templates, members and tenants, co-op housing, co-operative housing.
CHF Canada’s resource centre is available to all members of CHF Canada member co-ops. If your co-op is a CHF Canada member, follow this link to sign up and get access to exclusive educational resources: https://chfcanada.coop/education-and-resources/member-access/