This is the Community Housing Transformation Centre’s privacy policy for its website center.support and its service portal community.center.support, in which you will find all our activities concerning the collection, use and disclosure of personal information. The Community Housing Transformation Centre is committed to respecting the confidentiality of personal information collected.
Data collection
Automatic data sharing
When you access our website, the server that hosts it and your computer automatically share data. It is this exchange of data that enables you to view our website. More specifically, the data exchanged and required for this Web connection are as follows:
- The Internet service provider to which you are connected.
- Your IP address, which is a numerical address that can be used to pinpoint the exact location of a computer connected to the Internet.
- The browser you use (e.g. Firefox, Chrome) and operating system (e.g. Windows, Mac OS, Android, iOS).
- The pages you visit on our website and the date and time you access them.
- The address of the referring site if you come to this site from another website.
This information is not used to recognize you. It is only required for the proper functioning of the Internet connection.
Voluntary data sharing
Our Web site includes forms in which visitors are invited to provide personal information such as name, e-mail address and province or territory of residence. When a form is completed, implied consent is given to the use and disclosure of the information in accordance with the law and the purposes described below.
Web audience measurement and advertising targeting
Our website uses web analytics and ad targeting tools. You can find the full list below.
– Google Analytics 4
Google Analytics is a web analytics service that provides basic statistics and numerical analysis regarding traffic to the Community Housing Transformation Centre website. Information such as connection time, connection location, actions taken on the site, pages viewed, and originating site are collected and anonymized to feed this traffic analysis tool.
– Use of pixels
A Meta Pixel and a LinkedIn Pixel are installed on the Community Housing Transformation Centre website for advertising purposes. These integrations enable us to better understand user interactions and behaviors between these two social platforms and our website.
– Google Tag Manager
Google Tag Manager bridges the gap between user actions and Google Analytics. This tool recognizes actions taken on the site and sends relevant anonymous data to Google Analytics.
Cookies
The Community Housing Transformation Centre Web site has several extensions and integrations from a multitude of services that we use for the proper operation and optimization of Web pages. These services use cookies, as described below, to facilitate operation, optimize performance and collect anonymous data on site behavior.
Cookies
– WPML uses cookies to save language settings.
Statistical cookies
– Google Analytics and Google Tag Manager use cookies to calculate the number of visits, sessions and advertising campaign data to give us an overview of traffic on our site. This data is anonymized.
Marketing cookies
– Meta uses cookies to suggest ads that may match your interests on their platform as a result of your visit to our site.
– LinkedIn uses cookies to suggest ads that may match your interests on their platform as a result of your visit to our site.
Please note that all cookies can be deleted and even deactivated through your browser settings.
Use of data
We use your contact information exclusively to contact you or to add you to an e-mail mailing list, according to your wish expressed by the form you have previously filled in.
All information relating to the forms you fill in is strictly used for these purposes, and all your requests are handled exclusively by the Community Housing Transformation Centre.
Disclosure of information
Only the minimum number of relevant members within our organization, to achieve the purposes set out in the policy, may have access to your personal information, where reasonably justified.
We will not disclose your information to third parties without your consent unless we are required to do so by law. Currently, we do not share your personal information with any third parties that require your consent.
Request for access, rectification, and withdrawal of consent
You are entitled to access your personal information. You may also withdraw your consent to the disclosure or use of the information collected. If this is the case, please send us a request.
If you discover that there is incorrect, incomplete or ambiguous information about you in a file or record, or if the collection, communication or retention of such information is not authorized by law, you have the right to request rectification. You may also request that we cease disseminating your personal information or that we de-index any hyperlink attached to your name giving access to information if such dissemination causes you harm or contravenes the law or a court order.
You can send us a request at communication@centre.support. Please refer to the Commission d’accès à l’information du Québec templates for all requests.
Contact
If you have any questions about the collection, use or disclosure of personal information, please contact:
François Fayad
Privacy Officer
Communications Director
f.fayad@centre.support
Updates
Latest changes
You will find below the latest changes made to our privacy policy since its last version:
September 22, 2023
– Privacy policy now online.