The organizational effectiveness of the Centre
... or leading by example
Although new, the Centre has a heavy responsibility towards the whole world of community housing: to transform it to become more robust and resilient. We also hope to improve its management capacities and social action. In short, we want community housing to be more efficient.
The Centre, therefore, has a moral obligation to act accordingly by establishing state-of-the-art governance, management, communication and organizational practices.
In terms of governance, the Centre, like the remainder of the community housing sector, must ensure that it has quality governance that combines democratic practices, expertise and independence of mind.
The Center is fortunate to be a coalition of the leading community housing groups in Canada. We must make the most of this situation and ensure that the organization’s employees acquire a detailed knowledge of the movement’s realities, dynamism, and characteristics in all its richness and diversity. We can’t achieve that without a proactive approach. Despite the organization’s status as a funder, the Center and its employees must adopt an attitude of humility, modesty and great curiosity and interest towards those who build, animate and maintain community housing from one end of the country to the other.
Management is an area where traditional practices have been systematically challenged in recent years. Scientific advances in psychology, andragogy, and work organization have made it possible to highlight the positive effects of previously neglected human resource practices such as teamwork, flexibility, regular evaluation, and continuous training. We therefore have an obligation to act in light of this knowledge.
There is no question that motivated competent employees, who adhere to the group’s mission and are professionally fulfilled, are essential for an efficient organization, but we must not neglect the rapid development of office automation tools that multiply the potential impact of each gesture. Cloud computing, IP telephone, document management platforms, and customer relationship management (CRM) software are all tools that link our different departments and organize their notes, activities and objectives in a coherent system. Thus, everyone has simple and direct access to the real-time data they need. This not only allows unparalleled coordination between teams and departments, but also provides our partners (co-ops, NPOs and other organizations in the sector) with something extraordinary: totally personalized relationships while being fair and effective, even if they interact with several of the Centre’s points of contact.
These exchanges take the form of direct interactions (emails, telephones, meetings) and modern means of communication: website, social media, online events, development of shared tools through the information platform, etc.
In all these areas, we must adhere to the letter of the law and the spirit of the community movement. Participation, transparency, dialogue, respect, fairness and recognition must go hand in hand with rigour, discipline, technological productivity and accountability.
The Centre fully understands that it serves the community better by demonstrating, through its actions, the capacity to assume effective organizational management, which involves:
- building staff expertise and engagement through professional development and empowerment
- creating an effective and functioning governance structure
- establishing clear and effective external and internal communication
Learn about News and Awarded Projects that relate to
Effective Centre Organizational Stewardship
A document prepared by the Alberta Rural Development Network (ARDN). After hearing from housing experts that it was virtually impossible to develop affordable housing in rural communities, Dee Ann Benard, Executive Director of the ARDN (Alberta Rural Development...
A National Housing Strategy released by the Canadian Housing and Renewal Association (CHRA) and its Indigenous Housing Caucus Working Group Calling on the federal government to address the housing needs of urban, rural and northern Indigenous families and individuals,...
Green Municipal Fund for Sustainable Affordable Housing Projects After having joined the reflection process on project criteria, the Centre is pleased about the recent launch of FCM’s (Federation of Canadian Municipalities) 300-million-dollar Sustainable Affordable...
The Centre at an anti-poverty roundtable discussion.
The gradual loss of affordable SRO (single room occupancy) units has contributed to the inability of the City and partners to reduce homelessness in and around Vancouver. However, during the COVID-19 crisis, more spaces have been adapted to provide housing and tenants...
Overview of the Centre’s First Year of Activities Within 4 months, the Centre’s dynamic team has been working efficiently, even after the start of a nationwide COVID-19 crisis, approving 32 first project grants. After studying numerous proposals, more than...
In Quebec, and across the country, the aging of the population will dramatically impact all sectors of society over the coming years. This must be considered before 2035, when a quarter of the population reaches the age of 65 or more. The significant effects of an...
As authorities and society come to realize how closely health and housing are intertwined, the SRO Collaborative Society — a project funded by the Community Housing Transformation Centre — hopes to see positive impacts of the current crisis, like a change in tenant’s...
Discover Projects that Transform the Community Housing Sector
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Sectoral Impact Projects
Develop new services, models or tools to help the sector build and manage affordable housing.
Sector Transformation Fund
Enhance the capacity of your local organization to provide affordable housing in a better way.
Community-Based Tenant Initiative
Develop projects that aim to engage tenants/co-op members in housing decisions that affect them.