The organizational effectiveness of the Centre
... or leading by example
Although new, the Centre has a heavy responsibility towards the whole world of community housing: to transform it to become more robust and resilient. We also hope to improve its management capacities and social action. In short, we want community housing to be more efficient.
The Centre, therefore, has a moral obligation to act accordingly by establishing state-of-the-art governance, management, communication and organizational practices.
In terms of governance, the Centre, like the remainder of the community housing sector, must ensure that it has quality governance that combines democratic practices, expertise and independence of mind.
The Center is fortunate to be a coalition of the leading community housing groups in Canada. We must make the most of this situation and ensure that the organization’s employees acquire a detailed knowledge of the movement’s realities, dynamism, and characteristics in all its richness and diversity. We can’t achieve that without a proactive approach. Despite the organization’s status as a funder, the Center and its employees must adopt an attitude of humility, modesty and great curiosity and interest towards those who build, animate and maintain community housing from one end of the country to the other.
Management is an area where traditional practices have been systematically challenged in recent years. Scientific advances in psychology, andragogy, and work organization have made it possible to highlight the positive effects of previously neglected human resource practices such as teamwork, flexibility, regular evaluation, and continuous training. We therefore have an obligation to act in light of this knowledge.
There is no question that motivated competent employees, who adhere to the group’s mission and are professionally fulfilled, are essential for an efficient organization, but we must not neglect the rapid development of office automation tools that multiply the potential impact of each gesture. Cloud computing, IP telephone, document management platforms, and customer relationship management (CRM) software are all tools that link our different departments and organize their notes, activities and objectives in a coherent system. Thus, everyone has simple and direct access to the real-time data they need. This not only allows unparalleled coordination between teams and departments, but also provides our partners (co-ops, NPOs and other organizations in the sector) with something extraordinary: totally personalized relationships while being fair and effective, even if they interact with several of the Centre’s points of contact.
These exchanges take the form of direct interactions (emails, telephones, meetings) and modern means of communication: website, social media, online events, development of shared tools through the information platform, etc.
In all these areas, we must adhere to the letter of the law and the spirit of the community movement. Participation, transparency, dialogue, respect, fairness and recognition must go hand in hand with rigour, discipline, technological productivity and accountability.
The Centre fully understands that it serves the community better by demonstrating, through its actions, the capacity to assume effective organizational management, which involves:
- building staff expertise and engagement through professional development and empowerment
- creating an effective and functioning governance structure
- establishing clear and effective external and internal communication
Learn about News and Awarded Projects that relate to
Effective Centre Organizational Stewardship
New Brunswick has the weakest protections for tenants compared to anywhere else in the country and the pandemic has exacerbated the situation, with evictions and unscrupulous landlord practices going unchecked. Two organizations applied for funding from the Centre...
Newfoundland and Labrador: The Centre and the City of St. John’s help increase the supply of affordable housing
The Centre is excited to partner with the City of St. John’s to increase the availability of community housing in the city through the Housing Catalyst Fund. This year $110,000 was awarded in grants to five transformative projects. “The Centre is proud to contribute...
Watch the video here
Over 250 people representing more than 150 organizations registered to attend the launch of the Plancher Project. If you missed the event, you can watch the video recording and we invite you to share it in your networks.
The Centre’s executive director Stéphan Corriveau comments on the 2022 Budget released on April 7. He notes several good news items, including the financing of housing co-operatives and another round of the Rapid Housing Initiative, but also areas for improvement, such as addressing Indigenous housing needs and the lack of structural measures to curb speculation.
The Community Housing Transformation Centre’s staff began 2022 with a renewed zeal to act on our organization’s commitment to Reconciliation with Indigenous Peoples. In our January newsletter, we invited other community housing providers, housing co-operatives or community-led organizations working with tenants to join us in learning about First Nations, Inuit and Métis People.
While we now know housing plays a significant role in carbon emissions, many community housing providers are confused about steps to take to reverse the trend. Concerned with rising energy prices and renovation costs, groups turn to the Centre’s regional energy coaches for valuable, free of charge, expertise.
In addition to the basic challenge for the community housing sector of providing decent, safe and affordable housing for all, it must be able to withstand economic pressures and maintain these characteristics over time. In Quebec, social trusts can help accomplish...
Indigenous communities across Canada often face critical housing shortages and the Mi’kmaq of Newfoundland are no exception. The Flat Bay Band’s No’kmaw Village Tenants Strategy helps people with lived experience craft strategic housing plans that will allow more Mi’kmaq to return home.
There is a huge gap between student housing supply and demand in the greater Toronto area. In the absence of adequate residences, many students result to living in dubious, downright dangerous or illegal conditions; or they pay a very high price—whether it is on the private market or for a university residence. HOUSE (Housing Ontario University Students Equitably) intends to change things by setting up affordable non-profit housing projects for students, first in Toronto and then in various Ontario cities.
Sectoral Impact Projects
Develop new services, models or tools to help the sector build and manage affordable housing.
Sector Transformation Fund
Enhance the capacity of your local organization to provide affordable housing in a better way.
Community-Based Tenant Initiative
Develop projects that aim to engage tenants/co-op members in housing decisions that affect them.