The organizational effectiveness of the Centre
... or leading by example
Although new, the Centre has a heavy responsibility towards the whole world of community housing: to transform it to become more robust and resilient. We also hope to improve its management capacities and social action. In short, we want community housing to be more efficient.
The Centre, therefore, has a moral obligation to act accordingly by establishing state-of-the-art governance, management, communication and organizational practices.
In terms of governance, the Centre, like the remainder of the community housing sector, must ensure that it has quality governance that combines democratic practices, expertise and independence of mind.
The Center is fortunate to be a coalition of the leading community housing groups in Canada. We must make the most of this situation and ensure that the organization’s employees acquire a detailed knowledge of the movement’s realities, dynamism, and characteristics in all its richness and diversity. We can’t achieve that without a proactive approach. Despite the organization’s status as a funder, the Center and its employees must adopt an attitude of humility, modesty and great curiosity and interest towards those who build, animate and maintain community housing from one end of the country to the other.
Management is an area where traditional practices have been systematically challenged in recent years. Scientific advances in psychology, andragogy, and work organization have made it possible to highlight the positive effects of previously neglected human resource practices such as teamwork, flexibility, regular evaluation, and continuous training. We therefore have an obligation to act in light of this knowledge.
There is no question that motivated competent employees, who adhere to the group’s mission and are professionally fulfilled, are essential for an efficient organization, but we must not neglect the rapid development of office automation tools that multiply the potential impact of each gesture. Cloud computing, IP telephone, document management platforms, and customer relationship management (CRM) software are all tools that link our different departments and organize their notes, activities and objectives in a coherent system. Thus, everyone has simple and direct access to the real-time data they need. This not only allows unparalleled coordination between teams and departments, but also provides our partners (co-ops, NPOs and other organizations in the sector) with something extraordinary: totally personalized relationships while being fair and effective, even if they interact with several of the Centre’s points of contact.
These exchanges take the form of direct interactions (emails, telephones, meetings) and modern means of communication: website, social media, online events, development of shared tools through the information platform, etc.
In all these areas, we must adhere to the letter of the law and the spirit of the community movement. Participation, transparency, dialogue, respect, fairness and recognition must go hand in hand with rigour, discipline, technological productivity and accountability.
The Centre fully understands that it serves the community better by demonstrating, through its actions, the capacity to assume effective organizational management, which involves:
- building staff expertise and engagement through professional development and empowerment
- creating an effective and functioning governance structure
- establishing clear and effective external and internal communication
Learn about News and Awarded Projects that relate to
Effective Centre Organizational Stewardship
Out of the mists of Owen Sound, Ontario, a net-zero land trust project is taking form that hopes to inspire and encourage ecologically sustainable forms of modern, non-profit housing communities across Canada.
The challenges of creating affordable housing often appear to be huge in large urban centres, but they also affect smaller communities across the country. To meet the needs of those districts, the non-profit New Commons Development, which is dedicated to housing development for non-profit, co-operative or public-sector organizations, has created the Small Communities Initiative.
This month, the Centre’s newsletter is focusing on the need for volunteers for the “Vote Housing” awareness campaign, initiated to ensure that housing and the fight against homelessness are key issues for candidates looking for our votes during the next federal election.
People may have trouble remembering what ACORN stands for, but there’s no question that the housing-rights organization has taken stands that led to major gains for tenants across Canada through the work of its 24 neighbourhood chapters.
The NPO Community Affordable Housing Solutions is an example of compound collaboration. It is the result of the efforts of a community group in Toronto that fought for affordable housing in the Bloor Dufferin area, efforts that resulted in an agreement between a real-estate developer, the city of Toronto and the community group. It is also the result of the synergy between Habitat for Humanity GTA, the St. Clare’s Multifaith Housing Society and the Co-operative Housing Federation of Canada to establish a land trust and to administer the funds raised by the agreement.
Long perceived as a Mecca for single-family homeowners, the West Island of Montréal has been a lonely place for tenants seeking support services. A grant from the Centre, however, is helping turn the tide by funding the establishment of its first housing association.
The federal government announced $1.5 billion for the second round of the rapid housing initiative on June 30. This phase of the program, which addresses some of the concerns raised in the first round, was well received by community-housing stakeholders, although they want the initiative to be become a permanent program.
Being a housing manager is rewarding, but not for the faint-hearted. And for those working on reserve, it can be a lonely career path—something the First Nations Housing Professionals Association hopes to remedy. Since 2019, it has been working to professionalize this career path and offer its support to housing professionals across the country.
WoodGreen Community Services in Toronto has an ambitious plan to build 2,000 affordable housing units over 10 years. To tackle the challenge, the non-profit organization, founded in 1937, turned to the Community Housing Transformation Centre to help it acquire the resources it needs for the campaign.
Discover Projects that Transform the Community Housing Sector
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Sectoral Impact Projects
Develop new services, models or tools to help the sector build and manage affordable housing.
Sector Transformation Fund
Enhance the capacity of your local organization to provide affordable housing in a better way.
Community-Based Tenant Initiative
Develop projects that aim to engage tenants/co-op members in housing decisions that affect them.