At the cutting edge of innovation, the Community Housing Transformation Centre is national non-profit leading the charge towards transformative change in the community housing sector. We’re a proactive organization, seizing opportunities to catalyze partnerships, ignite new ideas, and marshal resources to grow a thriving and sustainable sector across Canada. Guided by principles of reconciliation with Indigenous peoples, equity, eco-responsibility, stakeholder recognition, partnerships, accountability and sustainability, we set our sights on unifying the sector to achieve a 20% housing market share by leveraging our collective strengths.

About this opportunity

RentSmart is a recognized tenancy education program designed to build a combination of life skills, knowledge and confidence in tenants and landlords through certified Community Educators. The program’s cornerstone is a Train-The-Trainer course designed to equip educators with the knowledge to offer the RentSmart Certificate and supplementary courses in their communities. The program was interrupted by the previous provider in 2023. The Community Housing Transformation Centre acquired the rights to deliver RentSmart and now plans to relaunch, rejuvenate and extend the program reach throughout Canada.

As the manager of the RentSmart program, you will be responsible for the successful delivery of all RentSmart courses nationally (starting with BC and Ontario). You will play a key role in expanding the program to every province and territory by working closely with various partners and stakeholders. You will play a lead role in developing and supporting a network of Community Educators, continually striving to make tenancy education successful and impactful. This position reports to the Director of Development.

The ideal candidate will have a customer-centric mindset, a deep understanding of using customer insights to drive change, strong project management skills and adaptability to a fast-paced environment.

Key Responsibilities

• Work closely with internal teams to ensure a successful program relaunch and ongoing operations.
• Collaborate with the Education Specialist(s) to ensure RentSmart Dashboard and Curriculum are up-to-date and ready for program delivery.
• Maintain a strong working knowledge of provincial, regional and national issues, trends, and legislative frameworks relating to tenancy, human rights, privacy, and occupancy, including Residential Tenancy Acts or their analogs.
• Analyze internal and external trends and recommend educational programming improvements. Oversee continual enhancement of RentSmart, systems, processes, and materials.
• Build and maintain relationships with internal and external stakeholders, including funding partners, contractors, and government or community representatives.
• Support the promotion of the RentSmart program in collaboration with the Communications team.
• Establish regular communication channels with Community Educators and support the planning and delivery of RentSmart courses.
• Assist the Education Specialist(s) with content management, including provincial and territorial curriculum adaptation and development, ensuring that all materials are revised as needed and meet the RentSmart standards.
• Represent and promote the RentSmart program at events and conferences.
• Track and monitor RentSmart courses to evaluate success, utilization, concerns or issues, respond to inquiries or complaints, and initiate required action.
• Manage program budget and reporting status, agreements, invoicing, and perform other similar administrative tasks.

Qualifications:

• Bachelor’s degree in a related field (e.g. Education, Business Administration, Project Management). MBA, MPA, or MES is a plus.
• At least 5 years of practical experience in program administration, preferably within the education and non-profit sectors.
• Demonstrated ability to plan, organize and manage multiple demands and competing priorities with a minimum of direction.
• Strong background in project management, budgeting and financial tracking. Highly proficiency with Learning Management system (LMS), Customer Relationship Manager systems (CRM), and modern project management and web tools.
• Strong ability to manage educational or training programs, with a focus on online or blended learning environments.
• Exceptional leadership skills and experience in managing diverse teams.
• Excellent communication, negotiation, and stakeholder management skills.
• Strategic thinking with the ability to anticipate future trends and challenges in program delivery.
• Previous knowledge and experience with RentSmart will be considered an asset.
• Driving license is a must.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Working Conditions:

• Full-time, 2-year term with possibility of renewal.
• The position includes flexible working arrangements, including remote work and occasional travel.
• Dynamic work environment that requires adaptability to changing needs and opportunities.
• Compensation of $84,787.50 followed by a $5,000 salary increase upon completion of 6-month probation for an annual salary of $89,787.50.

Application Process:

Qualified candidates are invited to submit their resume, cover letter, and any supporting documentation that outlines how their experience and education align with the responsibilities and qualifications of this role. Please email applications to info@centre.support and mention that you are applying for the Manager, RentSmart Program position.

The Community Housing Transformation Centre is committed to inclusive hiring practices and encourages applications from all qualified candidates, particularly Black, Indigenous and People of Colour, and Individuals living with disabilities.

Closing Date: April 19th 2024