The organizational effectiveness of the Centre
... or leading by example

Although new, the Centre has a heavy responsibility towards the whole world of community housing: to transform it to become more robust and resilient. We also hope to improve its management capacities and social action. In short, we want community housing to be more efficient.

The Centre, therefore, has a moral obligation to act accordingly by establishing state-of-the-art governance, management, communication and organizational practices.

In terms of governance, the Centre, like the remainder of the community housing sector, must ensure that it has quality governance that combines democratic practices, expertise and independence of mind.

The Center is fortunate to be a coalition of the leading community housing groups in Canada. We must make the most of this situation and ensure that the organization’s employees acquire a detailed knowledge of the movement’s realities, dynamism, and characteristics in all its richness and diversity. We can’t achieve that without a proactive approach. Despite the organization’s status as a funder, the Center and its employees must adopt an attitude of humility, modesty and great curiosity and interest towards those who build, animate and maintain community housing from one end of the country to the other.

Management is an area where traditional practices have been systematically challenged in recent years. Scientific advances in psychology, andragogy, and work organization have made it possible to highlight the positive effects of previously neglected human resource practices such as teamwork, flexibility, regular evaluation, and continuous training. We therefore have an obligation to act in light of this knowledge.

There is no question that motivated competent employees, who adhere to the group’s mission and are professionally fulfilled, are essential for an efficient organization, but we must not neglect the rapid development of office automation tools that multiply the potential impact of each gesture. Cloud computing, IP telephone, document management platforms, and customer relationship management (CRM) software are all tools that link our different departments and organize their notes, activities and objectives in a coherent system. Thus, everyone has simple and direct access to the real-time data they need. This not only allows unparalleled coordination between teams and departments, but also provides our partners (co-ops, NPOs and other organizations in the sector) with something extraordinary: totally personalized relationships while being fair and effective, even if they interact with several of the Centre’s points of contact.

These exchanges take the form of direct interactions (emails, telephones, meetings) and modern means of communication: website, social media, online events, development of shared tools through the information platform, etc.

In all these areas, we must adhere to the letter of the law and the spirit of the community movement. Participation, transparency, dialogue, respect, fairness and recognition must go hand in hand with rigour, discipline, technological productivity and accountability.

The Centre fully understands that it serves the community better by demonstrating, through its actions, the capacity to assume effective organizational management, which involves:

  • building staff expertise and engagement through professional development and empowerment
  • creating an effective and functioning governance structure
  • establishing clear and effective external and internal communication
Learn about News and Awarded Projects that relate to

Effective Centre Organizational Stewardship

145 years of history, ready for renewal

145 years of history, ready for renewal

For a 145-year-old organization, it takes courage and a little humility to begin a process of profound self-examination. Accueil Bonneau, an iconic Québec organization in the fight against homelessness, has taken this path to aid in achieving its ultimate goal: ending chronic homelessness in Montréal.

Turning the tide on inclusive housing in Québec City

Turning the tide on inclusive housing in Québec City

For people with disabilities, “accessibility” means much more than a ramp or an elevator. From countertops to bathroom doors, most lodging fails to take their needs into consideration and finding affordable, adapted housing is the biggest barrier of them all. One Québec City group is working to tear down that wall with a housing inventory, an outreach campaign and by incentivizing builders to embrace “inclusive design” standards.

Shouting from the rooftops: A podcast about social and community housing

Shouting from the rooftops: A podcast about social and community housing

Tenants in two Quebec regions are using the power of podcasts to reach out to their fellow renters — and the public — to inform them about their rights and about the role of social and community housing in providing affordable and accessible places to live. With four episodes already aired, Nos voix pour des toits is empowering tenants and giving them an important voice.

Winnipeg co-op hoping to be passive-housing prototype

Winnipeg co-op hoping to be passive-housing prototype

Afraid they could be pushed out of their changing neighbourhood, a group of neighbours organized and formed their own cooperative. A shared passion for environmentally friendly design lay the groundwork for a net-zero, and socially inclusive, housing ecosystem.

Milton Park: the battle isn’t over

Milton Park: the battle isn’t over

Montreal’s Milton Park sector has a long history of mobilizing citizens against the development of large private projects and in favour of social and community housing. And the battle isn’t over. The Milton Park Citizens’ Committee has continued to rally the populace, these days primarily over the redevelopment of the former Royal Victoria and Hôtel-Dieu hospitals.

Parkdale rooming house tenants are not alone in battle to save their homes

Parkdale rooming house tenants are not alone in battle to save their homes

In Toronto’s South Parkdale district, rooming houses are key to providing affordable housing for many in the multicultural working-class district. In the face of concerted pressure from developers looking to earn higher profits by converting these units into larger apartments, the Parkdale Rooming House Eviction Prevention Project is aimed at informing existing tenants of their rights and helping them contest evictions.

Awarded Grants

Discover Projects that Transform the Community Housing Sector

Sectoral Impact Projects

Develop new services, models or tools to help the sector build and manage affordable housing.

 

Local Projects

Sector Transformation Fund

Enhance the capacity of your local organization to provide affordable housing in a better way.

Community-Based Tenant Initiative

Develop projects that aim to engage tenants/co-op members in housing decisions that affect them.

Become a Volunteer Project Reviewer

Join the Wave of Transforming Community Housing Practices

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